Refund Policy

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At Most Wanted Detail, customer satisfaction is our priority. We take great pride in the quality of our work and the relationships we build with our clients.

If, for any reason, you’re not happy with your service, our team will make it right — no excuses, no delays.

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We do not offer refunds, but we do stand behind our workmanship.
If a customer is dissatisfied, we offer two convenient options:

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1. We’ll pick up your vehicle, bring it back to our shop, re-clean it, and return it once complete.

2. Or, we’ll come to you for an on-site touch-up to correct anything our team may have missed.

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In addition, we can apply a credit toward your next service if we’re unable to resolve the issue immediately.

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All refund or credit requests must be made within 24 hours of your appointment, allowing us to review your concern and identify what went wrong.

Gift Cards are final sale, but they are transferable to family or friends.

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Privacy Policy

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Your privacy matters to us.

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At Most Wanted Detail, we collect only the information we need to provide you with an exceptional experience. This includes your name, phone number, email, address, and vehicle details when required for pickup or delivery.

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We use trusted technology partners, such as OrbisX CRM, to securely store your data, manage appointments, invoices, and customer history. All customer information is handled with confidentiality and never sold or shared beyond operational needs.

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We use Google Analytics and Meta Pixel tracking to understand website traffic and improve our services.

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Customers may receive booking reminders, promotional texts, or emails from us. You may unsubscribe at any time by clicking Unsubscribe in an email or texting STOP to any marketing message.

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We take privacy seriously and comply with all applicable privacy laws in Ontario and Canada.

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Return Policy

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Gift Cards:

All gift cards are non-refundable, but they can be transferred to another person (family or friend).

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All gift cards are delivered digitally — no shipping or physical handling is required.

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To redeem or verify a gift card, customers must provide an invoice number or purchase confirmation (via email or text).

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We currently do not sell retail products, so this policy applies strictly to gift cards.

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Appointment Policy

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We understand life happens — and we aim to make scheduling simple and fair.

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• Customers must provide at least 48 hours’ notice to reschedule or cancel an appointment.

• Deposits are required for larger jobs such as ceramic coatings or multi-day services.

• No-shows or missed appointments without notice result in a forfeited deposit.

• For non-deposit services, we apply a strike system: two no-shows without communication may result in the customer being unable to book future appointments.

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Weather Cancellations:

Bad weather doesn’t stop us — cars still deserve to be cleaned!

If rain or snow impacts your service, you can switch to an interior-only package for that day or reschedule.

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Our goal is to work with every customer to find the best solution possible.